Shipping policy

Shipping Policy for C&S Active

At C&S Active, we strive to provide our customers with a seamless and efficient shipping experience. Please review our shipping policy to understand the details of our delivery process.

Order Processing

• Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Order Changes: If you need to change or cancel your order, please contact our customer service team within 24 hours of placing your order. Once the order has been processed, we are unable to make changes.

Shipping Rates and Delivery Estimates

• Domestic Shipping:
  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-3 business days
  • Next-Day Shipping: 1 business day
• International Shipping: Delivery times vary by destination and shipping method. Estimated delivery time will be provided at checkout.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Carriers

We partner with reputable carriers such as USPS, UPS, FedEx, and DHL to ensure your package arrives safely and on time. The carrier selected will depend on your location and the shipping method chosen at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website. If you do not receive a tracking number, please contact our customer service team for assistance.

Shipping Restrictions

• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Some international destinations may have restrictions or additional requirements. If you have questions about shipping to your location, please contact our customer service team.

Customs, Duties, and Taxes

C&S Active is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

While we strive to ensure your package arrives safely, we understand that issues may arise.

• Lost Packages: If your package is lost in transit, please contact our customer service team. We will work with the carrier to locate your package or provide a replacement if necessary.
• Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team within 48 hours of receiving the package. We will work with you to resolve the issue.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at [customer service email] or [customer service phone number]. We are here to assist you and ensure a positive shopping experience.

Thank you for choosing C&S Active. We appreciate your business and look forward to serving you!